PRIVACY NOTICE
PRODUCTOS ZERO LACTEO, S.A. DE CV. (hereinafter “ZERO LACTEO”), with its registered address at Nautla 64 nave 4, Colonia San Juan Xalpa, Alcaldía Iztapalapa, C.P. 09850, Mexico City, is responsible for collecting your personal data, its use and its appropriate protection. At “ZERO LACTEO,” we are committed to respecting and protecting the privacy and personal information rights of visitors to our website, users who participate in our social media channels, and those who receive information and promotions by email. These terms apply to visits to our website, associated brands and mobile applications, subscriptions to email lists, and participation in contests on the website or social media wherever the use of this Privacy and Data Use Policy is indicated. COLLECTION OF PERSONAL DATA: At “ZERO LACTEO,” we collect personal data through forms in which individuals voluntarily enter their information and accept the terms and conditions associated with the information request, thereby consenting to the Privacy and Data Use Terms. This includes participation in contests through our website, Facebook or Instagram; data updates through campaigns designed for that purpose and promoted through mass media or online channels; and other data collection mechanisms for “ZERO LACTEO” products covered by these rules. The data recorded is voluntarily provided by users through forms on our website or social media and may include: full name, date of birth, age and gender, home address, home and/or office telephone number, email address, country of residence and gender. We may also collect information identifying preferences regarding our products or details specific to the contest or activity for which the information is requested. Our website collects data through cookies, which store information about users' general preferences without linking it to personal data.
1. PURPOSES OF PROCESSING AND PERSONAL DATA COLLECTED. The personal data you provide will be used for any of the following purposes that give rise to our relationship with you and are necessary for that relationship: (I) marketing our products and services, including billing and collection; (II) providing information about our promotions; (III) customer service; and (IV) sending electronic quality surveys and carrying out other activities related to advertising our products and services. In addition, unless you express your objection by emailing info@zerolacteo.com, the personal data you provide must be truthful and complete and will be kept up to date with your cooperation. If the personal data you provide is false, incomplete or out of date, “ZERO LACTEO” will not be liable if we are unable to contact you successfully to provide any type of information.
2. SECURITY CONTROLS AND OPTIONS TO LIMIT THE USE OR DISCLOSURE OF YOUR PERSONAL DATA. “ZERO LACTEO” has implemented security controls to maintain the confidentiality of your personal data and prevent unauthorized access or use, as well as possible damage, loss or alteration. “ZERO LACTEO” does not store users' credit or debit card information. In addition, if you wish to limit the use of your personal data and stop receiving our advertising or promotional messages, email info@zerolacteo.com with your name and your request to stop receiving these messages.
3. PROCEDURES TO ACCESS, RECTIFY, CANCEL OR OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AND TO WITHDRAW PREVIOUS CONSENT. You may write to info@zerolacteo.com at any time to access your personal data, instruct us to cancel it or object to its processing. You may also withdraw any consent previously granted for the processing of your personal data.
Your written request must include your name, telephone number and/or email address, a description of the personal data for which you wish to exercise one of these rights, and an indication of the right you are exercising. You must also attach a scanned copy of both sides of your official identification. If you act through a legal representative, attach a scanned copy of the document establishing their authority and both sides of their official identification. “ZERO LACTEO” will notify you of its decision regarding your request within a maximum of 20 business days. If your request is accepted, it will be implemented within the 15 business days following that notification. To rectify any of your data, please use our online forms.
4. TRANSFERS OF YOUR PERSONAL DATA. “ZERO LACTEO” may share your personal data with any other company in its corporate group without requiring your consent, under Article 37 of Mexico's Federal Law on the Protection of Personal Data Held by Private Parties. CHANGES TO THIS PRIVACY NOTICE. “ZERO LACTEO” reserves the right to amend this document at any time. Any changes will be announced on the official website and made available at www.zahini.com. If you have any additional questions or concerns about our privacy and personal data protection practices, please contact us at info@zerolacteo.com